Terms & Conditions

TERMS AND CONDITIONS


We are SEFIS moto s.r.o.
with registered office at Spojovací 182/11, Prague 9 – Vysočany, 190 00, Czech Republic identification number: 29276713, VAT ID CZ29276713
registered in the Commercial register in Prague, section C, insert 329328.

Our establishment can be found at: SEFIS moto
Spojovací 182/11 Prague 9 – Vysočany 190 00
Czech Republic
Our contact details are:
E-mail: info@sefismoto.cz Phone No.: + 420 606 323 321
You can also contact us via WhatsApp.
We operate an e-shop at the address: sefismoto.com (”Website”)

 

1.    INTRODUCTION

 
  1. These general terms and conditions (“Terms”) govern our mutual relations when you make purchases on the Website. The Terms and Conditions are an integral part of the purchase contract (“Contract”). However, if we agree in the Contract something different than what is stated in these Terms and Conditions, this agreement takes precedence.
  2. These Terms apply to consumers (“you”). The Terms are in the English language and the Contract between us is concluded in the Czech or English language. If the relationship established by the Contract (including the Terms) contains an international (foreign) element, then we agree that such relationship is governed by Czech law. However, this choice of law does not deprive you of the rights you have under the legal regulations.
  3. We may change or amend the Terms and Conditions. Such changes will not affect the rights and obligations that arose during the period of validity of the previous version of the Terms and Conditions.
  4. If you are not purchasing as a consumer, our relations are governed by general legal regulations, which can be found mainly in the Civil Code. However, we will not apply the provisions of Section 1732(2) of the Civil Code. This means that we still need to confirm your order from the Website for the Contract to be formed.
  5. If you are interested in information and agreements regarding use of your personal information, you can find it here on the Website.


2.    USER ACCOUNT

 
  1. You can create your own user account (“Account”) on the Website, from which you can order goods. However, an account is not required, you can shop with us without one.
  2. Please keep your Account access details safe. You are required to maintain confidentiality regarding this information required to access the Account and should protect it against misuse. We are not responsible for any misuse of the customer account by third parties.
  3. Keep the information and data you enter into your Account up to date. We consider the data provided in your Account and when ordering goods to be correct.
  4. Your account may not be available 24/7, as we may need to perform maintenance or repair the system from time to time. We apologize for any inconvenience.
  5. We may cancel your account, especially if you have not used it for a long time (at least 12 months) or if you violate your contractual or other legal obligations through it. However, this does not happen often and we will notify you in advance before deleting your account.


3.    REVIEWS

 
  1. On the Website you can find reviews from our customers who have an Account. Reviews on the Website can be both verified and unverified, which will always be displayed for a particular review.
  2. You can also write a review through external platforms (e.g. Heureka), and based on the Order you will receive a unique link for the review.
  3. As we have reviews on the Website, we are subject to Regulation (EU) 2022/2065 of the European Parliament and of the Council on the Single Market for Digital Services. This includes your right to report illegal content that appears in reviews on the Website.
  4. You, a third party, or we ourselves may discover the violation through our own activities, may report illegal content on the Website.
  5. We do not monitor, edit, or use automated tools to comprehensively monitor or edit content uploaded by customers or third parties. All review is done with human involvement only. We may review and monitor content uploaded by a customer or third party before publishing it on the Website. We may publish content only after review, limit the visibility of illegal content, or delete illegal content.
  6. You can report illegal content to this email: info@sefismoto.cz., which is the contact point under Regulation (EU) 2022/2065 of the European Parliament and of the Council on the Single
Market for Digital Services. You can report content and communicate with us in Czech and English.
  1. If we do not publish content created by you or a third party, or if we hide or delete content after being notified by a third party, the following rules apply:
    • we will notify the author of the unpublished or hidden content by e-mail to the contact address of the author of the unpublished or hidden content that such action has been taken;
    • in case of disagreement with this notification, the author of the unpublished or hidden content may file an objection to the notification within 15 days of receipt of the decision. After filing an objection, we will review our decision and inform the person concerned of the decision by e-mail. It is no longer possible to file further objections or other remedies against such a decision.
  2. You can use the sample form, which is attached as Annex No. 2 to the Terms and Conditions, for notification. If you do not wish to use the form, you can also send us the notification by another means (e.g. by e- mail, via WhatsApp), in which case the notification will contain at least
the following information (if known to you):
    • your details, including contact details, in particular your email address and name;
    • a description of content on the Website that violates or threatens the rights of third parties or legal regulations;
    • a clear indication of the exact electronic location of this information (the URL address);
    • a description containing a statement of how the rights of third parties or legal regulations are being violated.
  2. Upon receipt of the notification, we will take the following steps:
    • acknowledge receipt of the notification by email without undue delay;
    • inform the content author whose content was the subject of the notification without undue delay of the decision taken regarding the reporting of the content; and
    • provide information to the content author whose uploaded content was the subject of the notification, how he can defend himself against such a decision.
  3. We will handle all communications containing the necessary information without undue delay, with the utmost care and objectively. If the notifier does not provide complete information in accordance with Annex No. 2 of the Terms and Conditions, they acknowledge that the notification may not be processed due to lack of information on our part.

4.    OUR GOODS

 
  1. On the Website you will find information about the goods you have selected, including availability, delivery date and price. However, we may conclude a Contract with you under other terms and conditions, which we will negotiate separately.
  2. All prices are inclusive of all taxes and fees, excluding delivery costs. These can be found on the Website during the purchase process.
  3. If we state a price for goods on the Website that is clearly incorrect or an error occurs in the order process, this price does not bind us, the Contract between us has not been concluded and we are not obliged to deliver the goods to you at this incorrect price. We will of course inform you of the error without undue delay and send you a modified offer by e- mail. This is considered a new draft Contract, and in such a case the Contract is concluded only upon your confirmation that you agree with the new price.


5.    ORDER

 
  1. We will guide you through the ordering process step by step.
  2. You can order goods as follows:
    • through your Account after prior registration on the Website;
    • by filling out the order form without registration.
  3. Add the desired goods to the cart. In the shopping cart you will find information about the goods, quantity and price. Here you can also choose the shipping and payment method.
  4. You can check and change the data before submitting the binding order ("Order").
  5. Submit your order by clicking on the "Order and pay" button. By submitting your order, you agree to the Terms and Conditions, which you agree to be bound by.
  6. We will confirm that we have received your Order by e- mail. This concludes the Contract between us. The Contract is concluded under the conditions set out in the Order, these Terms and Conditions and the Contract. By concluding the Contract, both you and I agree to be bound by these Terms and Conditions. Together with the confirmation, we will also send you these Terms and Conditions on a hard data carrier, e.g. in pdf format.
  7. If we find your Order unusual (e.g. due to quantity, unusual parameters, etc.), we may contact you to request additional confirmation. In such a case, the Contract is concluded only upon mutual confirmation of the Order.
  8. You shall bear the costs of long- distance communication (e.g. for internet connection or telephone calls) in connection with the conclusion and performance of the Contract. However, these costs do not differ in any way from the usual rates.
 

6.    DELIVERY


  1. We will deliver the goods to you in the manner specified in the Order. You can find the delivery methods on the Website. We deliver the goods within the Czech Republic and to the member states of the European Union.
  2. Goods marked "in stock" are available and will be shipped as soon as possible. In the event that the delivery takes a longer period or the goods are in the category "Availability: On request",we will inform you of the delivery date without delay. If you are a consumer and we do not agree otherwise, we will always deliver the goods to you within 30 days of concluding the Contract, otherwise you may withdraw from the Contract and we will refund the price paid, including the shipping costs, if you paid them.
  3. If we currently do not have the goods in stock or if the goods are in the "Availability: On request" category, we will also inform you immediately and at the same time inform you of the approximate delivery time. In such a case, you have the right to withdraw from the Contract if you are a consumer, which will cancel the Order.


7.    PAYMENT


  1. Prices listed on the Website include VAT. Information on the price of goods including VAT is always provided in the offer for the given goods and the prices are valid at the time of sending the Order.
  2. You can pay the purchase price and delivery costs of the goods using the methods listed on the Website, for example, by card, bank transfer or PayPal.
  3. If you pay by cash on delivery, the total price is payable upon receipt of the goods. If you pay by any other method than cash on delivery, the total price is payable upon conclusion of the Contract. We ship the goods after the Order price has been credited to our bank account (except for cash on delivery).
  4. We will issue you a tax receipt for each payment. We will send it to you in electronic form to the email address specified in the Order. 5. If there is any promotional offer on the Website, it is valid until stocks last or for a period determined by us. Any discounts cannot be combined with us.
 

8.    RETURN OF GOODS AND WITHDRAWAL FROM THE CONTACT

 
  1. If you are a consumer and you are purchasing from us, you have the right to withdraw from the Contract. In short, this means that the Contract is “cancelled” – you return the purchased goods to us and we will refund you the money, including the lowest shipping cost we offer. The following rules apply to this withdrawal.
  1. Withdrawal from the Contract is not possible for some types of goods - this is due to their nature. For example, it is a product that:
    • had been custom manufactured or modified based on your personal request,
    • is being sold in sealed packaging due to health or hygiene reasons
  2. In other cases, you can return the goods within 14 days of receiving them. If we delivered the goods in parts, this period runs from the delivery of the last part, or the last piece from one Order. If we have agreed to deliver the goods regularly for a certain period, the 14- day period runs from the first delivery.
  3. You can familiarize yourself with the goods (its nature, properties and functionality) within 14 days. In short, just as if you were looking at it in a brick- and- mortar store. For example, if a sample is included with the item, test it to see if it fits you on this sample. If you try on or use the item more and somehow reduce its value by handling it, we can refund you the amount reduced by the amount needed to restore the item to its original condition so that we can sell it to other customers.
  4. Within 14 days, let us know in any way that you wish to return the goods (and therefore withdraw from the Contract or part thereof).
  5. You can use the form in Appendix No. 1 to the Terms and Conditions to withdraw, but its use is not mandatory.
  6. If you do not use the form, please provide us with the Order number, date of purchase, your bank details and how we should send you the money back. You do not need to provide a reason for withdrawing from the Contract.
  7. Immediately after handing over or at least proving the handover of the goods for transport back to us, we will refund you the amount corresponding to the price of the goods and the costs paid for their delivery.
  8. We will refund your money in the same way we received your payment, unless you choose a different method.
  9. We will refund you the amount without delay and at the latest within 14 days of your withdrawal. However, we may withhold the refund until we have received the goods or you have provided us with proof that you have handed them over for transport back to us, whichever is the earlier.
  10. Send the goods to us (or otherwise hand them over) to our address no later than 14 days from the date of withdrawal.
  11. Please return the goods complete, they should not be modified, worn or damaged. We have the right to assess whether the returned goods are undamaged, intact, and whether you have not reduced their value through your inadequate handling.
  12. You are responsible for the costs of returning the goods to us.
  13. If you withdraw from the purchase of goods with which we sent you a gift, we sent this gift with a so- called termination condition. In the event of withdrawal from the Contract or part of it, the gift contract is also terminated. Please send the gift back to us together with the goods, unless we agree otherwise. Again, we have the right to offset any damage against the refunded amount.
 

9.    HOW TO CLAIM DEFECTS


This article applies, like other parts of the Terms, only to consumers.
  1. We are responsible for ensuring that the goods are free from defects upon receipt. This means that:
    • the goods correspond to your Order (they are the requested goods that correspond to the description, agreed quantity, quality, functionality, compatibility, interoperability or has other agreed features or features that you can reasonably expect, including with regard to our advertisements and other materials from us or our business partners)
    • the goods are suitable for the agreed or required purpose to which we have agreed
    • the goods have agreed accessories, packaging, and possibly instructions for use, if necessary
    • the goods are suitable for the purpose for which goods of this type are usually used
    • the goods, in terms of quantity, quality and other characteristics, including durability, functionality, compatibility and safety, correspond to the usual characteristics of things of the same type that you can reasonably expect, also taking into account public statements made by us or another person in the same contractual chain, in particular advertising or labelling
    • the goods are delivered with accessories, including packaging, assembly instructions and other instructions for the use you can reasonably expect
    • the goods correspond in quality or design to the sample or template that we provided to you before concluding the Contract.
We are not liable for the last four points if we have specifically notified you before concluding the Contract that some property of the goods differs and you have expressly agreed to this when concluding the Contract.
  1. If you are a consumer, you can make a complaint about the goods if the defect became apparent within 2 years of receipt of the shipment. If the defect becomes apparent within 1 year of receipt, it is assumed that the goods were defective upon receipt, unless this is excluded by the nature of the goods or the defect. This period does not run (is suspended) for the period during which you cannot use the goods in the event of a (justified) complaint. For used goods, wear and tear corresponding to the extent of their previous use is not a defect. If you buy a used item from us, you can only exercise your rights from defective performance with us within one year of receipt of such goods.
  2. We are also liable to you for a defect caused by incorrect assembly or installation carried out by us or someone else under our responsibility under the Contract.
  3. You do not have rights from defective performance if you caused the defect yourself. The defect of the goods is not normal wear and tear from normal use.

How to make a complaint
  1. You can complain about the goods, for example, in person at the address of the establishment, by e- mail to info@sefismoto.cz or by letter.
  1. When making a complaint, please provide us with:
    • your contact details, where we will let you know once the complaint has been resolved
    • how the defect manifests itself
    • how you wish to handle the complaint
    • we will also need any document or proof of purchase.
  2. Send or bring the defective goods to us along with the claim. Sometimes it may be enough to just send us a photo - we would let you know. Ideally, contact us in advance and we will make arrangements.
  3. Pack the goods appropriately during transport to prevent damage. Please understand that for most complaints (and their assessment) it is necessary to send the goods complete - again, in such a case, ideally contact us in advance, we will agree if this is also your case. Do not send us goods on delivery, we will not take it into account.

What you can request
  1. First of all, you can ask us to remove the defect, in which case you can request the delivery of a new item without a defect, a repair, or a supplement.
  2. If the chosen method is impossible (for example, the goods are no longer for sale) or unreasonably expensive (for example, it is enough to just deliver accessories that we forgot to pack), we may adjust your choice. In such a case, we may refuse to remove the defect, in particular with regard to the significance of the defect and the value that the goods would have had without the defect.
  3. You may also request a reasonable discount or withdraw from the Contract in these cases.
    • we refused to remove the defect or did not remove it properly within the period specified by the regulations, or
    • it is obvious that we will not be able to remove it or will not have time to do so
    • the defect occurs repeatedly
    • the defect is a material breach of the Contract
    • it is obvious from our statement or the circumstances that we will not remedy the defect within a reasonable time or
    • without significant inconvenience to you.
  4. You cannot withdraw from the Contract (and therefore you are only entitled to a discount) if the defect is insignificant. However, it is generally considered to be a defect of a significant nature.
  5. Until we fulfill our obligations arising from defective performance, you do not have to pay us the unpaid purchase price or part thereof.

How do we handle a complaint?
  1. You can report the defect directly to us, and we are obliged to accept it at any establishment where this is possible with regard to the range of products sold, or at our headquarters. However, if someone else is designated to carry out the repair (e.g. a service center) who is available in our vicinity or in a location closer to you, report the defect to the person designated to carry out the repair.
  1. When you make a complaint, we will issue you with an electronic confirmation stating the date you made the complaint, its content, the method of handling the complaint you request, and your contact details so that we can inform you about the handling of the complaint.
  2. We will handle the complaint (including the removal of the defect) without delay, at the latest within 30 days, unless we agree otherwise. Otherwise, you may withdraw from the Contract or request a reasonable discount.
  3. We will inform you about the settlement of the complaint using the contact details you provided when making the complaint. If you do not take back the goods, we may charge you reasonable costs associated with storing the goods. After the complaint has been settled, we will issue you with an electronic confirmation of the date and method of settlement of the complaint, including confirmation of the repair and its duration, or a written confirmation of the rejection of the complaint.
  4. We will reimburse you for the costs that you reasonably incur in a justified complaint, at the lowest possible amount. Please request reimbursement from us as soon as possible, no later than one month after the end of the complaint period, otherwise you will not be entitled to these costs.
  5. Before using any goods for the first time, you are obliged to read the instructions for use, if we send them to you electronically or together with the goods, and then follow the information in them. Otherwise, you run the risk of damaging the goods through improper use and will not be able to claim the defect within the scope of your right arising from liability for the defect.

Warranty
  1. We provide a warranty of 3 years beyond the statutory limit on Hitair airbag jackets and vests. If the defect in the goods becomes apparent within 3 years of purchase, you have the same rights as stated in this article. 21. However, the warranty beyond the scope of the law does not apply to:
    • normal wear and tear
    • defects that you caused through improper handling and use.
 

10.    PERSONAL DATA


  1. We handle your personal data in accordance with legal regulations and protect it like the apple of our eye. All information you provide to us is confidential and we will treat it as such.
  2. You can find information about personal data protection in a special document on the website https://sefismoto.com/privacy-policy


11.    IN CONCLUSION

 
  1. According to Act No. 634/1992 Coll., on Consumer Protection, you have the right to out- of- court settlement of a consumer dispute arising from the Contract. In such a case, you can contact the Czech Trade Inspection, Gorazdova 1969/24 120 00 Prague 2, website: coi.gov.cz. Out-of-court settlement is initiated exclusively at your request, if the dispute has not been resolved directly with us. You can submit a proposal no later than 1 year from the date on which you first exercised your right that is the subject of the dispute with us.
  1. We operate on the basis of a trade license. Supervision is carried out by the Trade Licensing Office and, to the extent defined by law, by the Czech Trade Inspection, to which you can contact with any complaints. Supervision of the area of personal data protection is carried out by the Office for Personal Data Protection.
  2. If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.
  3. We are not bound by any codes of conduct in our relationship with you.
  4. We will send you confirmation of the conclusion of the Contract by e- mail. The Contract is stored in electronic form with us and is not publicly available. If you need it, please write to us and we will be happy to send it to you. 6. Our relations are governed by the law of the Czech Republic. This does not affect the consumer's rights arising from generally binding legal regulations.
  1. All rights to the Website, in particular copyrights to the content, including page layout, photos, films, graphics, trademarks, logos, merchandise and other content and elements, belong to us. We prohibit copying, modifying or otherwise using them beyond the scope of the Agreement without our consent.
  2. We are not responsible for errors resulting from third party interference with the Website or from its use contrary to its intended purpose. When using the Website, you may not use procedures that could have a negative impact on its operation, nor may you perform any activity that could allow us or third parties to interfere with or use the software or other components constituting the Website without authorization, and to use the Website or its parts or software in a manner that would be contrary to its intended purpose or purpose.
  3. The Annex to these Terms and Conditions consists of:
                  - form for withdrawal from the Contract:  Withdrawal from the sales contract (48.93KB)

                  - form for reporting illegal content:  Illegal content report (44.61KB)


These Terms and Conditions are valid from 16. 10. 2025.

The text of the terms and conditions valid from 7. 8. 2023 to 15. 10. 2025 is available for download here:  Terms_and_condition_2023 (67.36KB)